Friday, July 18, 2008

How to fix Painter's "This installation of Painter has been damaged or illegally modified" Error For Mac and PC

Whew! That's a long title, but it's definitely worth it! Corel has a bad history of unstable programs and bad customer support. And I don't see it changing anytime soon. As a Mac user, I don't use much of their program. Except Painter. And today, out of the blue, it decided to crap out on me. Yep. I got one of those:

This installation of Painter has been damaged or illegally modified.
To the untrained eye, this might seem that I have either done something stupid and delete a file, or may have pirated (*Gasp!*) the software. Well, whoopde-fuckin-do. You know what? Corel treat people with both disorder the same way: With a cold shoulder.

After trying multiple time to install and uninstalling the damn thing, I scoured the internet. One guy/gal in a forum posted that s/he has fixed his/her copy by downloading a crack(!!) off of a hacking site. Well, that's a solution, Corel! You should distribute cracks to fix your brokkin software! But that solution is neither elegant, nor Mac-worthy.

The thing about a Mac, is we're outnumbered by the dumb people who choose to deal with viruses and all those windows crap instead of switching to a beautifully designed hardware with a revolutionary and well thought-out OS X. But enough about you PC users.

To fix the problem on a Mac, you don't need to install or uninstall or do anything, just go to your HD > Library > Preferences folder and delete the file named nTitles Product Licenses IV.
Then just load Painter! You will have to re-register so I hope you haven't thrown out your hard copy. *grin*



Now, on a PC, we have to delve a little deeper into the horrid entanglement that is the Windows Registry! *Dun-Dun-Dunnnn*


Oh, yes, this baby may look tame now, but watch out! Y'all artsy-artsy people are in for an ascii headache.

The rest of this solution is basically lifted from here. I got rid of my Windows headache so I won't have to deal with this registry shit anymore. Did I say shit? I meant crap.
you have to delete the Protexis files afterinstallation, but before trying to open the program.

So after uninstalling and then reinstalling Painter, do START>>RUN>>typeREGEDIT Search for all PROTEXIS files [two of them] and DELETE (being careful that's all you delete - remember to backup the reg first just in case). And only then open the program. 
Also, the one reply to that blog post was;
hey, the nudes were weird but I liked the other stuff you can draw
Ah, PC, how will we Macs live without you?


12 comments:

Anonymous said...

This was EXTTREMELY helpful!

Unknown said...

Brilliant! Thank you!! This worked! I'm using a Mac and Painter X

The Antique Mouse said...

Well done for this tip. Solved my issue. There are several less well informed solutions on the web and it saved me a lot of time.

Vk said...

I love you bro.....:)....LifeSaver.....Personal Jesus

Anonymous said...

Thank you!

Anonymous said...

Thanks dude, this worked perfect, this keeps happening to my copy of Painter very frustrating!!

Tom said...

Thank you - much appreciated!

Anonymous said...

Wonderfully refreshing and helpful! I was told to wait to buy X for my Mac until the next version came out since there were so many bugs, but I did anyway and suffered. Now I would advise future Painter users to wait to buy XI until the next version (XII?) comes out and there are more saintly Mac people like you around who can help them with it. I'm sticking with my X & think I would have been just as happy staying w/9.

Anonymous said...

Thank you very much. I have been looking for a solution to this problem for months.

Anonymous said...

Paul from Portland Oregon here...

Thank you, Thank you, THANK YOU!!

I'm with you. I love the program and was totally annoyed to see the error, which made it sound like I did something stupid, when it stopped working for no reason. Of course, I hadn't changed a thing, so I started scratching my head...Did I move something accidentally?

Your fix took all of 30 seconds to do...compared to 2 months of trial and error. CHEERS!! I'm back to working on my stuff...

Anonymous said...

Thanx, this article saved my day!

Solealive said...

Another Mac/Painter-user saved after months of not being able to use the damn application. Hugs!